Return/exchange policy

1. Eligibility for Returns and Exchanges:

You may be eligible for a return or exchange if:

  • - You received a damaged or defective item.
  • - You received the wrong item.
  • - You are not satisfied with your purchase and wish to return it within the specified time frame.

2. Timeframe for Returns and Exchanges:

To initiate a return or exchange, please contact our customer support team within 30 days of receiving your order. Requests made after this period may not be accepted.

3. Condition of Items:

All returned or exchanged items must be in their original condition, unused, and with all original tags and packaging intact. Items that show signs of wear, damage, or alteration may not be accepted for return or exchange.

4. Return and Exchange Process:

To request a return or exchange, please follow these steps:

  • 1. Contact our customer support team by visiting our Contact Us page or sending an email to [email address]. Please provide your order number and a detailed reason for the return or exchange.
  • 2. Our customer support team will provide you with instructions on how to proceed with the return or exchange, including the return shipping address.
  • 3. Securely package the item(s) you wish to return or exchange, including a copy of the original packing slip or invoice.
  • 4. Ship the item(s) back to us using a trackable shipping method, and be sure to retain proof of shipment.
  • 5. Once we receive the returned item(s) and verify their condition, we will process your refund or exchange accordingly.

5. Return Shipping Costs:

If the return or exchange is due to an error on our part (e.g., damaged, defective, or wrong item), we will cover the cost of return shipping. If the return is for any other reason, the customer is responsible for return shipping costs.